![]() ![]() We appreciate you taking the time to voice your concerns. Thank you Valeria, for your continued patience and understanding. After looking a little further into your details, I can see that one of our team members has been in contact with you - I have personally followed this up and would like to reassure you that once there is a change to the status of your account (or if any further information and/or clarification is needed) you will be promptly notified. I can assure you the relevant teams work very hard indeed to work through each and every one of these as efficiently and as quickly as possible, however some slight delays are unfortunately unavoidable - our apologies once again. Though our verification process does typically take anywhere between 24-48hrs, (subject to all the submitted information meeting the requirements correctly), at times, as I am sure you can imagine, we do experience incredibly high volumes of verification requests. ![]() Fantastic to read that you're having fun & enjoying the games - I'm very sorry to hear about the slight delay in the verification of your account. Hey Valeria, Thank you for popping by and highlighting your concern.
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